Solts PK Privacy Policy –
How We Collect, Use & Protect Your Data

1. Who We Are

This Privacy Policy applies to Solts PK ("the Company", "we", "us", "our"), the operator of the online betting and gaming platform accessible at soltspk.biz. Solts PK is the data controller for all personal information collected through this website and its associated services.

This policy applies to all users of the Solts PK platform, including registered account holders, visitors who browse the website without registering, and anyone who contacts our customer support team. It covers all data collected through the website, mobile browsing, customer support communications and payment processing.

Our primary contact for privacy-related matters is the Solts PK Data Protection team, reachable at support@soltspk.biz. We encourage any player with a question or concern about how their data is handled to contact us directly — we aim to respond to all privacy-related queries within five business days.

2. What Personal Data We Collect

Solts PK collects personal data in several categories. Below is a detailed breakdown of what is collected and why each type is necessary:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information or biometric data unless specifically required by legal verification obligations — and only then with your explicit consent.

3. How We Collect Your Data

Solts PK collects personal information through the following channels:

• Direct registration: When you create an account on Solts PK, you provide identity, contact and payment information directly through the registration form.
• Verification processes: When we conduct identity or age verification, you may be asked to upload supporting documents such as a copy of your National Identity Card (CNIC) or proof of your payment method.
• Transactions: Each deposit, withdrawal and bet placement generates transaction records that are stored securely against your account.
• Customer support interactions: When you contact us via live chat or email, the content of those communications is logged for quality and compliance purposes.
• Technical collection: When you browse Solts PK, our servers automatically collect certain technical information — your IP address, device type, operating system, browser version and pages visited. This happens without any specific action on your part and is standard practice for all websites.
• Cookies and similar technologies: Solts PK uses cookies and session tracking to maintain your login state, personalise your experience and detect unusual account activity. See Section 6 for full cookie details.

4. How and Why We Use Your Data

Solts PK uses your personal data for specific, legitimate purposes. We do not use your data for any purpose that has not been disclosed to you. The key uses are:

• Account management: To create, maintain and close your Solts PK account, and to authenticate your identity each time you log in.
• Payment processing: To process deposits and withdrawal requests in PKR via your chosen payment method — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card.
• Bet and game settlement: To record bet placements, calculate winnings and credit results to your account balance accurately and on time.
• Identity and age verification: To confirm that you are 18 or over and that the information you provided at registration is accurate, as required by our Terms and Conditions.
• Fraud and security: To detect unusual account activity, prevent unauthorised access, identify multi-account abuse and protect both your account and the integrity of the platform.
• Responsible gaming: To monitor betting patterns for signs of problem gambling and to apply protective restrictions where our responsible gaming team identifies a risk — as detailed in our Responsible Gaming policy.
• Customer support: To respond to queries, investigate complaints and resolve disputes about bets, payments or account access.
• Legal compliance: To meet our obligations under applicable anti-money laundering (AML) regulations and to respond to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: To analyse how players use Solts PK in aggregate — which features are popular, where the interface causes friction — so we can improve the product for everyone.
• Marketing communications: To send you relevant promotions, bonus offers and platform updates, but only if you have opted in to receive them. You can opt out at any time.

5. Who We Share Your Data With

Solts PK does not sell your personal data to any third party. We share data only in the following limited and necessary circumstances:

• Payment processors: When you deposit or withdraw, your financial details are shared with the relevant payment service — Easypaisa, JazzCash, NayaPay, SadaPay, or your bank — solely to process the transaction. These processors operate under their own privacy policies and applicable financial regulations.
• Identity verification providers: If we use a third-party service to assist with CNIC verification or age checks, your identity documents may be shared with that service. All such providers are bound by confidentiality obligations.
• Fraud detection and security services: Technical data such as IP addresses and device fingerprints may be shared with security service providers to detect and prevent fraud and unauthorised access.
• Legal and regulatory authorities: Where we are legally required to do so — for example, in response to a lawful order from a Pakistani court or regulatory authority — we may disclose account and transaction information. We disclose only what is legally required and will notify you unless legally prohibited from doing so.
• Professional advisers: Our legal, accounting and audit advisers may have access to account data in connection with their professional services to Solts PK. All such parties are bound by professional confidentiality obligations.
• Business transfer: In the event of a merger, acquisition or asset sale involving Solts PK, player data may form part of the transferred assets. You would be notified in advance of any such transfer and your rights under this policy would be maintained.

In every case, data shared with third parties is limited to what is strictly necessary for the purpose it was shared for. We do not give third parties general access to our player database.

6. Cookies and Tracking Technologies

Solts PK uses cookies and similar tracking technologies to make the platform function correctly and to improve your experience. Here is what each type of cookie does:

• Essential cookies: These are required for the platform to operate. They maintain your login session, remember your language and display preferences, and protect against cross-site request forgery attacks. Without these, the platform would not function. They cannot be disabled.
• Functional cookies: These remember choices you have made — such as your preferred bet view or live match display — so you do not have to reconfigure them every visit. They persist across sessions.
• Analytics cookies: These help us understand how players navigate Solts PK — which pages are visited most, where players drop off in a deposit flow, how long sessions last. All analytics data is aggregated and anonymised. No individual player is identifiable in our analytics reports.
• Security cookies: These detect unusual login patterns, track failed login attempts and help identify account sharing or bot activity. They are part of our fraud detection system.

Solts PK does not use advertising or retargeting cookies from third-party ad networks. We do not track your activity on other websites.

7. How Long We Keep Your Data

Solts PK retains personal data only for as long as necessary to fulfil the purpose it was collected for, or to comply with legal requirements. The following retention periods apply:

• Active account data: Retained for the duration of your account's existence on Solts PK plus a period after closure to meet legal and compliance obligations.
• Transaction and bet records: Retained for a minimum of five years following the transaction date in accordance with standard financial recordkeeping obligations.
• Identity verification documents: Retained for five years following account closure or the last transaction, whichever is later.
• Customer support communications: Retained for three years from the date of the communication to allow for dispute resolution and quality review.
• Technical and usage data: Aggregated analytics data may be retained indefinitely in anonymised form. Raw technical logs are deleted after 12 months.
• Marketing preferences: Retained until you opt out, at which point your opt-out status is retained to ensure we do not accidentally contact you again.

When the retention period for any data category expires, that data is securely deleted from our systems or irreversibly anonymised so that it can no longer be attributed to you as an individual.

8. How We Protect Your Data

Solts PK implements multiple layers of security to protect your personal and financial information:

• Transport security: All data transmitted between your device and Solts PK is encrypted using TLS 1.2 or higher with 256-bit SSL certificates. This prevents interception of your data in transit.
• Access controls: Access to personal data within the Solts PK organisation is restricted on a need-to-know basis. Staff cannot access player account data unless their role specifically requires it. All internal access is logged and audited.
• Password security: Passwords are never stored in plain text. We use industry-standard hashing with salting. In the event of a breach, stolen password hashes cannot be reverse-engineered to obtain original passwords.
• Two-factor authentication: Players can enable two-factor authentication (2FA) on their Solts PK accounts for an additional layer of login security.
• Infrastructure security: Our servers are hosted in data centres with physical access controls, network firewalls and intrusion detection systems. Player data is logically isolated from other systems.
• Incident response: In the event of a data security incident that affects your personal information, Solts PK will notify you without undue delay and will take immediate remedial action.

9. Your Data Rights

As a player on Solts PK, you have the following rights regarding your personal data. You can exercise any of these rights by contacting us at support@soltspk.biz:

To exercise any of these rights, email us at support@soltspk.biz with the subject line "Data Rights Request" and include your registered account email address. We will acknowledge your request within 48 hours and complete it within 30 days. We may need to verify your identity before actioning the request.

10. Children's Privacy

Solts PK is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires a date of birth and is subject to age verification. If we discover that an account belongs to a person under 18, the account is closed immediately, all associated data is flagged for deletion in accordance with applicable law, and any deposits are returned to the funding source.

If you believe a minor has created an account on Solts PK, please contact us immediately at support@soltspk.biz with relevant details. We treat all such reports urgently.

11. Third-Party Links

The Solts PK website may contain links to third-party websites — for example, payment provider portals. When you follow a link to a third-party website, you leave the Solts PK platform and your interactions with that site are governed by that site's own privacy policy, not by this one.

Solts PK is not responsible for the privacy practices of third-party websites, even those reachable via links from soltspk.biz. We encourage you to review the privacy policy of any third-party site before submitting personal information to it.

12. Policy Updates

Solts PK reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements or platform features. When we make significant changes, we will notify registered players via email or an in-platform notification before the updated policy takes effect.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to check this page periodically. Your continued use of Solts PK after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, about how Solts PK handles your personal data, or if you want to exercise any of your data rights, please get in touch:

• Email: support@soltspk.biz — use subject line "Privacy Enquiry" or "Data Rights Request"
• Live Chat: Available 24/7 from your Solts PK account dashboard
• Response time: Privacy queries are acknowledged within 48 hours and fully resolved within 30 days

We take every privacy query seriously. If you are not satisfied with our response, you have the right to raise the matter with the relevant data protection authority in your jurisdiction.

For questions related to responsible gaming rather than data privacy, visit our Responsible Gaming page. For questions about account terms, visit Terms and Conditions.